Defining ‘Hybrid Work’
All hybrid work structures must keep certain things in mind.
Digital Government
4 Steps to Fill the Digital Skills Gap at Your Agency
The half-life of tech skills is shrinking. And that means skills gaps are growing at an exponential rate.
Protecting Your Personal Data
Government agencies have a responsibility to protect our personally identifiable information, but that’s easier said than done. Strong data management and cultural mindsets are important, and there’s a role for automation as well.
Creating a Data-Driven Culture to Support AI and Machine Learning
More attention is being given to how data can solve challenges around digital services. Artificial intelligence and machine learning are powerful tools that can help.
Why Cloud First Is a Win-Win for the Public and Government
Cloud first is what the public expects today. In a win-win, governments are moving constituent services to the cloud.
Digital Constituent Services: 3 Mistakes to Avoid
Focus on constituent experience is pushing agencies to update digital services.
Empathy: Your Career Superpower
Federal employees should be guided by empathy when designing and delivering customer services. Here’s what that means and how to accomplish it.
Reno, Nevada Leads with GIS to Meet Growing Population and Business Needs
When the city of Reno launched initiatives to expand its economy and offset pandemic-related tourism declines, it relied on new technology: geographic information systems (GIS). Here’s what GIS do — and what lessons Reno has to share.
What Your Agency May Be Overlooking in Its Cybersecurity
Protocols such as zero trust and identity management aren’t new in the world of cybersecurity. What’s new, and driving urgency, is the cyber threat landscape.
Paper Is Draining Your Talent: Digitize Spend
Management Instead
It’s not uncommon for the spend management process to look like employees carrying a pound of paper expenses from one building to another. You may see some obvious pain points here.