How to Build Innovation Into Service Delivery
From the lobby to the living room, constituents are changing expectations about how they want to interact with their government.
Digital Government
Digital Solutions at the Street Level: How to Modernize Parking Services
Historically, parking enforcement officers used paper lists and checked license plates manually. Was that a zero or an O? You couldn’t be sure.
How Do You Overcome Resistance in Projects?
We spoke with your colleagues, current and former govies who are experts in the digital services realm. We wanted to know: Have they encountered resistance at work? And importantly, how did they overcome it?
Aim for the “X”
Agencies often suffer from low approval ratings, lower than the private sector. So how can even behemoth agencies reinvent themselves? Paying more attention to experience management (XM) is a great start.
When It Comes to Good CX, Measurement Is Critical
Formalizing and distributing knowledge about CX is critical. However, there are a few elements of digital government that seem to have been overlooked.
Granicus Recognizes 13 Government Organizations for Excellence in Digital Services
Granicus’ annual Digital Government Awards honor agencies that have transformed civic engagement, service delivery and government efficiency and effectiveness
Tips for Securing Elections, From Experts Who Know
Much of good election security is also just good cybersecurity. Lessons learned in recent years point the way to best practices for government at all levels.
User Friction: How It Stops Us Fighting Fraud Efficiently, and How to Overcome It
uccessful online services in the public sector demand everything from useful tools and information to smooth navigation and security. Otherwise, members of the public can’t conduct their business.
Automation Platforms Drive Government Effectiveness
Tasked to do more with less, government agencies are looking for ways to lighten the burden on overloaded IT teams while also elevating the level of citizen service. Automation offers a way forward.
What You Don’t Want Digital Transformation to Do
At GovLoop’s online training Wednesday, panelists identified three things you should avoid in your digital transformation journeys, whatever they may look like.