Aim for the “X”

Agencies often suffer from low approval ratings, lower than the private sector. So how can even behemoth agencies reinvent themselves? Paying more attention to experience management (XM) is a great start.

When It Comes to Good CX, Measurement Is Critical

Formalizing and distributing knowledge about CX is critical. However, there are a few elements of digital government that seem to have been overlooked.

Granicus Recognizes 13 Government Organizations for Excellence in Digital Services

Granicus’ annual Digital Government Awards honor agencies that have transformed civic engagement, service delivery and government efficiency and effectiveness

Tips for Securing Elections, From Experts Who Know

Much of good election security is also just good cybersecurity. Lessons learned in recent years point the way to best practices for government at all levels.

User Friction: How It Stops Us Fighting Fraud Efficiently, and How to Overcome It

uccessful online services in the public sector demand everything from useful tools and information to smooth navigation and security. Otherwise, members of the public can’t conduct their business.

Automation Platforms Drive Government Effectiveness

Tasked to do more with less, government agencies are looking for ways to lighten the burden on overloaded IT teams while also elevating the level of citizen service. Automation offers a way forward.

What You Don’t Want Digital Transformation to Do

At GovLoop’s online training Wednesday, panelists identified three things you should avoid in your digital transformation journeys, whatever they may look like.