San Antonio’s 311 Service Paves the Way for Customer Service in a Post-COVID World
Here is how one city handled the increasing demand and elevated expectations for digital services while accommodating the needs of a hybrid workforce.
Here is how one city handled the increasing demand and elevated expectations for digital services while accommodating the needs of a hybrid workforce.
Government legacy systems, some of which were developed decades ago, weren’t built to maximize employee engagement.
“If you’re going to embrace hybrid work, you need to now view it as a permanent, and not just a temporary, solution.”
Forced to stay home, constituents began expecting even more from digital government services.That mindset seems to be sticking.
Here’s how Hawaii’s Department of Transportation and the Los Angeles City Fire Department are taking a people-centered approach to problem-solving.
Before the pandemic hit, public transit agencies were going through a rough patch, which meant less money for infrastructure, maintenance and modernization.
Agencies need to transform the customer experience (CX), employee experience (EX) and technology that they have to imitate the private sector.
Designing digital services to address emotional needs increases the chance citizens will successfully engage with your organization.
Collaborating in a hybrid work environment, in which employees contend with countless distractions and unreliable connectivity, requires high-quality audio and video.
Here is how your agency can anticipate and prepare for security regulations with a month-by-month look at what’s coming for the federal government.