Aim for the “X”
Agencies often suffer from low approval ratings, lower than the private sector. So how can even behemoth agencies reinvent themselves? Paying more attention to experience management (XM) is a great start.
Digital Government
Granicus Recognizes 13 Government Organizations for Excellence in Digital Services
Granicus’ annual Digital Government Awards honor agencies that have transformed civic engagement, service delivery and government efficiency and effectiveness
Tips for Securing Elections, From Experts Who Know
Much of good election security is also just good cybersecurity. Lessons learned in recent years point the way to best practices for government at all levels.
User Friction: How It Stops Us Fighting Fraud Efficiently, and How to Overcome It
uccessful online services in the public sector demand everything from useful tools and information to smooth navigation and security. Otherwise, members of the public can’t conduct their business.
Automation Platforms Drive Government Effectiveness
Tasked to do more with less, government agencies are looking for ways to lighten the burden on overloaded IT teams while also elevating the level of citizen service. Automation offers a way forward.
What You Don’t Want Digital Transformation to Do
At GovLoop’s online training Wednesday, panelists identified three things you should avoid in your digital transformation journeys, whatever they may look like.
Want to Improve CX at Your Agency? Learn What Makes You (And Others) Tick
Training helps articulate agency expectations and competencies around fostering a customer-centric mindset, but there’s more at play.
How State and Local Gov Leaders Are Putting CX Metrics to Use
They shared their thought process for fostering competencies around data-driven customer experiences for digital services, plus more.
5 Tips for Using Data to Fuel Change at Your Agency
No agency has all aspects of data sharing down to a science, but we are seeing greater awareness around what data can do
Forget About Transformation and Get Stuff Done
Here are some best practices and tangible tips that can help you transform how individuals and teams get stuff done.