Hybrid Meetings: It’s Tricky
Here is what the hip hop group Run-D.M.C. can teach us about developing equity in hybrid meetings mixing in-person and virtual attendees.
Digital Government
Why Your Agency Should Think About Identities
Identity and access management (IAM) strategies can help agencies establish which policies and technologies they use to manage identities.
The Top 3 Challenges for Improving Early Intervention
The key to modernizing the early intervention (EI) space is digitally transforming so data, processes and accessibility meet the “new normal” we’ve established over the past year.
Why Service Design and DesignOps Are Key for a New EO
Service design and DesignOps are two practices that can help agencies align with President Joe Biden’s recent executive order (EO) aimed at improving the federal government’s customer experience (CX).
The Secret for Dealing With Cybersecurity Changes
Here is how agencies can quickly comprehend and implement massive changes such as enhancing their cybersecurity practices and procedures agencywide.
How to Lay the Foundation for a Positive Constituent Experience
To ensure that employees can provide seamless service to constituents, agencies should integrate underlying applications and data.
Lessons from Government Innovators
Ask intelligent minds from across government to talk about innovation, and there’s one thing they all say: It can be a long and difficult journey. Here are insights from public-sector experts and industry gurus.
Government Websites Can’t Rely on the Claims of Accessibility Overlays
Whether you’re considering an accessibility overlay or any other third-party JavaScript addition, you should keep these best practices in mind
The 6-Step Approach to Digital Transformation Within Government
A digital transformation journey can transform agencies into sustainable digital service organizations that deliver greater value to their customers.
How Government Agencies Can Optimize Digital Transformation
As agencies cloud-enable their operations, they have an opportunity to leverage insights from SaaS application data to steer their organizations forward.