Leaving Paper Behind: How a Nebraska Agency Became Modern-Day
It’s tough to imagine an organization more tied to the past than Duet was just a few years ago, before streamlining its operations.
Digital Government
Take Digital Experience to the Next Level
“If a citizen gets a great experience for parking via a mobile app that was created by the private sector, why can’t they have that great experience with a government-based agency?”
Can the Public Sector Meet the Growing Demand for Digital Services?
As government agencies move increasingly into providing services digitally, the importance of customer satisfaction with online transactions is critical.
3 Ways Automation Can Lighten Your Agency’s Burdens
Here are three ways that automation recently helped the Energy Department (DOE) streamline its financial fraud and compliance workflows.
Q&A: Getting Schooled on Zero Trust Security
In this Q&A interview, Connecticut Chief Information Security Officer (CISO) Jeff Brown explains what zero trust security is and how it can help agencies.
A ‘Build the Plane While You Fly It’ Approach to Loan Modernization
Don’t keep delaying your modernization journey. Instead, use a modular, cloud-based approach to keep your new and legacy systems working together.
San Antonio’s 311 Service Paves the Way for Customer Service in a Post-COVID World
Here is how one city handled the increasing demand and elevated expectations for digital services while accommodating the needs of a hybrid workforce.
The Drive Toward a Connected Employee Experience
Government legacy systems, some of which were developed decades ago, weren’t built to maximize employee engagement.
The Keys to A Secure Hybrid Workplace: Embracing the New Work Model
“If you’re going to embrace hybrid work, you need to now view it as a permanent, and not just a temporary, solution.”
Satisfying Constituent Preferences Requires Digital Transformation
Forced to stay home, constituents began expecting even more from digital government services.That mindset seems to be sticking.