Are We There Yet? No, Transformation Experts Agree
Most agencies have been more innovative during the COVID-19 pandemic. But after weathering the pandemic’s first year, many haven’t charted a course ahead.
Most agencies have been more innovative during the COVID-19 pandemic. But after weathering the pandemic’s first year, many haven’t charted a course ahead.
We explore the ways five state governments handled the unprecedented challenges of the COVID-19 pandemic and stayed focused on serving citizens.
When the VEO was established in 2015, the ultimate goal was to listen to veterans’ voices. The office strategically deployed core CX capabilities.
As opposed to applying office expectations to the remote world, new expectation-setting can go a long way in an arena where the rules are yet to be written.
Becoming a data-centric organization means the BBC could re-engage audiences, but could potentially be a liability if it failed to secure sensitive data.
Customers have shifting expectations for the government and it’s necessary for government to engage people where they are.
As the world continues to adjust to new ways of living and working, many organizationsare looking to plan for the future and reopening offices.
Learn practical skills to adopt and implement DevOps practices by transforming people, process, and technology with training courses.
AWS is rolling out a global program developed specifically to help organizations with potential pitfalls of regulations in the cloud.
“Citizen engagement and participation are crucial to community buy-in and incorporating citizen voices into decision-making.”