A Tale of Two Agencies: Winning Hearts and Minds of Tech-Averse Employees
Here’s how Hawaii’s Department of Transportation and the Los Angeles City Fire Department are taking a people-centered approach to problem-solving.
Digital Government
How Transit Agencies Can Drive Improvements
Before the pandemic hit, public transit agencies were going through a rough patch, which meant less money for infrastructure, maintenance and modernization.
The 3 Government Experiences that Matter Most
Agencies need to transform the customer experience (CX), employee experience (EX) and technology that they have to imitate the private sector.
Meeting Emotional Needs to Optimize Agency Outcomes
Designing digital services to address emotional needs increases the chance citizens will successfully engage with your organization.
Collaboration in a Post-Pandemic World
Collaborating in a hybrid work environment, in which employees contend with countless distractions and unreliable connectivity, requires high-quality audio and video.
Cybersecurity Regulations that Will Shape the Next 6+ Months
Here is how your agency can anticipate and prepare for security regulations with a month-by-month look at what’s coming for the federal government.
Helping Health and Human Services Get More Value From Data
State and local HHS agencies typically take the lead in identifying health-related problems, writing policies, directing response and gauging success.
How Kubernetes Could Transform DoD’s Satellite Fleet
As part Satellite One, the military is looking at how DevSecOps and Kubernetes could enable the rapid delivery of software updates in space.
How Can Digital Government Connect Citizens Without Leaving the Disconnected Behind? Part 2
There is no one-size-fits-all approach for providing improved access to digital services. Agencies will need to provide a broad range of options to provide access to all citizens.
5 Effective Communication Tips You Can Use Today
These tips will help you communicate effectively with your co-workers whether you are in the office, working remotely or both.