Can the Public Sector Meet the Growing Demand for Digital Services?
As government agencies move increasingly into providing services digitally, the importance of customer satisfaction with online transactions is critical.
Digital Government
3 Ways Automation Can Lighten Your Agency’s Burdens
Here are three ways that automation recently helped the Energy Department (DOE) streamline its financial fraud and compliance workflows.
Q&A: Getting Schooled on Zero Trust Security
In this Q&A interview, Connecticut Chief Information Security Officer (CISO) Jeff Brown explains what zero trust security is and how it can help agencies.
A ‘Build the Plane While You Fly It’ Approach to Loan Modernization
Don’t keep delaying your modernization journey. Instead, use a modular, cloud-based approach to keep your new and legacy systems working together.
San Antonio’s 311 Service Paves the Way for Customer Service in a Post-COVID World
Here is how one city handled the increasing demand and elevated expectations for digital services while accommodating the needs of a hybrid workforce.
The Drive Toward a Connected Employee Experience
Government legacy systems, some of which were developed decades ago, weren’t built to maximize employee engagement.
The Keys to A Secure Hybrid Workplace: Embracing the New Work Model
“If you’re going to embrace hybrid work, you need to now view it as a permanent, and not just a temporary, solution.”
Satisfying Constituent Preferences Requires Digital Transformation
Forced to stay home, constituents began expecting even more from digital government services.That mindset seems to be sticking.
A Tale of Two Agencies: Winning Hearts and Minds of Tech-Averse Employees
Here’s how Hawaii’s Department of Transportation and the Los Angeles City Fire Department are taking a people-centered approach to problem-solving.
How Transit Agencies Can Drive Improvements
Before the pandemic hit, public transit agencies were going through a rough patch, which meant less money for infrastructure, maintenance and modernization.