A challenge for agencies in this increasingly digital world is the ability to understand the human experience of accessing services and benefits. “Government cannot treat us like humans if they don’t understand our experiences.”
Kindness, gratitude and mindfulness can help us be gentle to ourselves and thankful to others, so take the time to practice both.
As the world adjusts and evolves to new ways of working, organizational leaders are being tasked with enabling hybrid remote and office working for their teams, putting the right systems and infrastructures in place to ensure a consistent employee experience. It is clearer than ever before that technology will play an increasingly essential role inRead… Read more »
While anyone can suffer from digital inequality, these three groups, in particular, suffer from it at a disproportionate rate.
Even as organizations become increasingly digital-native, paper-based workflows remain essential and agencies should leverage this catalyst.
In the face of complex problems, many innovators in government sign onto a simple-solution idea, and in Rhode Island, that has sparked change.
Many cities moved quickly to adjust transportation infrastructure. Your agency can use this data to gain insights for your transportation planning efforts.
Here are five virtual meeting tips to reduce anxiety around video conferences and cast yourself in the most professional light possible for remote work.
Remember how agencies interacted with constituents 12 months ago? Fast-forward to today, and citizen experience is digital, seamless and personalized.
When conducting user research, it’s important to keep in mind the following five tips and best practices to ensure you find real problems and solutions.