How to Innovate Like DoD
As the world’s largest employer, the Defense Department’s innovation strategies can inform and improve other agencies that follow them.
Digital Government
Making Your Agency’s Work Easier
Here are three steps your agency can follow to make automation comfortably fit its workforce and operate more efficiently.
Are We There Yet? No, Transformation Experts Agree
Most agencies have been more innovative during the COVID-19 pandemic. But after weathering the pandemic’s first year, many haven’t charted a course ahead.
How State CIOs Helped Maintain Services During COVID-19
We explore the ways five state governments handled the unprecedented challenges of the COVID-19 pandemic and stayed focused on serving citizens.
How the VA Gained Veterans’ Trust
When the VEO was established in 2015, the ultimate goal was to listen to veterans’ voices. The office strategically deployed core CX capabilities.
Learning Long-Term Hybrid Work Etiquette for Your Office
As opposed to applying office expectations to the remote world, new expectation-setting can go a long way in an arena where the rules are yet to be written.
The BBC Goes Big on Digital – and on Data and Security
Becoming a data-centric organization means the BBC could re-engage audiences, but could potentially be a liability if it failed to secure sensitive data.
How Tennessee Gave Voice to Its Constituents
Customers have shifting expectations for the government and it’s necessary for government to engage people where they are.
Ensure Your Back to Office Plan Can Support Hybrid Working
As the world continues to adjust to new ways of living and working, many organizationsare looking to plan for the future and reopening offices.
Transform People, Process and Technology to Accelerate Your DevOps Journey
Learn practical skills to adopt and implement DevOps practices by transforming people, process, and technology with training courses.