Innovating During COVID-19’s Second Wave
“The first wave of COVID-19 has shown us how agencies need to invest in shifting away from reactive customer experience to proactively offering digital solutions.”
“The first wave of COVID-19 has shown us how agencies need to invest in shifting away from reactive customer experience to proactively offering digital solutions.”
IT teams need to augment their traditional responsibilities with digital service delivery capabilities to better support their departments and agencies.
Combining caregiving for a loved one and working remotely creates a unique set of challenges for public-sector employees.
Governments that embrace the customer experience can unleash engagement opportunities that will build trust in our public institutions.
Where interactions suffer is when the quality of data doesn’t match documentation requirements. Improving the citizen experience can resolve these issues.
Here are some best practices for equating how information security can reduce risk to a level that is acceptable to your agency.
In the first of a two-part series, get a brief overview of three tech concepts and some of the common pitfalls encountered when implementing them.
Since January 2020, the department has used a virtual collaboration tool to connect 11 fire stations spread across approximately 106 square miles.
Through SHOTs videos, IRS employees can brush up on a subject in about three minutes or less on average.
Microlearning videos have increased training retention at the IRS by providing short training videos that are available to view just-in-time.