Paper-Based Workflows Are Still Essential
Even as organizations become increasingly digital-native, paper-based workflows remain essential and agencies should leverage this catalyst.
Digital Government
Simple Steps to Solving Complex Problems
In the face of complex problems, many innovators in government sign onto a simple-solution idea, and in Rhode Island, that has sparked change.
Transportation Data Reveals the 100 Greenest Metro Areas in the US
Many cities moved quickly to adjust transportation infrastructure. Your agency can use this data to gain insights for your transportation planning efforts.
The 5 Best Virtual Meeting Tips
Here are five virtual meeting tips to reduce anxiety around video conferences and cast yourself in the most professional light possible for remote work.
3 Lessons for Government Agencies From an Unprecedented Year
Remember how agencies interacted with constituents 12 months ago? Fast-forward to today, and citizen experience is digital, seamless and personalized.
5 Tips for Successful User Research
When conducting user research, it’s important to keep in mind the following five tips and best practices to ensure you find real problems and solutions.
How Has the Pandemic Affected Government Procurement?
Government procurement organizations have faced three primary challenges during the pandemic: opacity, corruption and failure to integrate adequte policies.
Digital Transformation and Service Delivery by Design
Making design integral to government will help deliver services efficiently, cut costs and improve the public’s quality of life.
4 Ways to Help Your Agency’s Users
Here are four ways to improve your agency’s user experience (UX) before Joe Biden’s President’s Management Agenda (PMA) comes out.
What We’ve Learned About Cloud
Widespread telework ushered in a new suite of applications and workflows. With it, agencies gained familiarity with cloud solutions, learning on the way.