3 Ways Agencies Can Use Low-Code to Quickly Adapt to Change
Using low-code development platforms, agencies can keep pace with policy changes and more rapidly deliver agile, flexible citizen experiences.
Digital Government
Are Misconceptions Holding You Back?
During GovLoop’s latest online training, a group of public sector and private sector discussed the myths and misconceptions surrounding government.
10 Usability Heuristics to Talk About User Experience
We can tell the difference between a digital interaction that’s user-friendly and one that’s not, yet many of us struggle to articulate why something might be difficult to use. Here is some common language to help.
How to Digitize Mission Processes for Better Customer Experience
Now more than ever, agencies must improve citizen experiences by retiring paper-based processes in favor of digitization, automated forms and modern case management.
Overcoming Decreased Attention Spans With Microlearning Videos
The longer training lasts, the more distractions that can derail learning. Microlearning videos can help resolve some of the most common distractions.
Back to the Office or Happy at Home: What Will Agencies Do?
Here are five factors agencies should consider while drafting their work from home (WFH) policies for the time after the COVID-19 pandemic.
Innovating During COVID-19’s Second Wave
“The first wave of COVID-19 has shown us how agencies need to invest in shifting away from reactive customer experience to proactively offering digital solutions.”
Reimagining IT Teams to Support Government Service Delivery
IT teams need to augment their traditional responsibilities with digital service delivery capabilities to better support their departments and agencies.
Working Remotely and Caregiving
Combining caregiving for a loved one and working remotely creates a unique set of challenges for public-sector employees.
Customer Engagement and Trust in Government: Divergent Paths?
Governments that embrace the customer experience can unleash engagement opportunities that will build trust in our public institutions.