Enhancing the Citizen Experience With Quality Data
Where interactions suffer is when the quality of data doesn’t match documentation requirements. Improving the citizen experience can resolve these issues.
Digital Government
Risk: How to Convey the Importance of Information Security
Here are some best practices for equating how information security can reduce risk to a level that is acceptable to your agency.
Part 1: Common Tech Pitfalls on Government Teams
In the first of a two-part series, get a brief overview of three tech concepts and some of the common pitfalls encountered when implementing them.
How Henderson, Nevada Gave Firefighters a Virtual Edge
Since January 2020, the department has used a virtual collaboration tool to connect 11 fire stations spread across approximately 106 square miles.
Inside the IRS’s Digital Microlearning Program
Through SHOTs videos, IRS employees can brush up on a subject in about three minutes or less on average.
Microlearning Videos – A Success Story
Microlearning videos have increased training retention at the IRS by providing short training videos that are available to view just-in-time.
Welcome to 2021 – Information Security Priorities for Government
The two events of 2020 that had the biggest impact on Maricopa County’s information security program were the COVID-19 pandemic and 2020 election cycle.
To Embrace Digital Transformation, Reframe Risk
Agencies can only prolong government digital transformation for so long before people demand change. Here’s how to make progress without unnecessary risk.
How to Use Tech to Close Budget Deficits and Raise Revenue
Agencies need to figure out ways to not just close budget gaps but also raise new revenue streams. To do so, they must prioritize services based on need, not want.
How Smart City Advocates Can Cure Blockchain Headaches
The biggest blockchain obstacles are also the easiest to clear – it only takes smart city boosters educating those in charge.