How to Digitize Mission Processes for Better Customer Experience

Now more than ever, agencies must improve citizen experiences by retiring paper-based processes in favor of digitization, automated forms and modern case management.

Overcoming Decreased Attention Spans With Microlearning Videos

The longer training lasts, the more distractions that can derail learning. Microlearning videos can help resolve some of the most common distractions.

Back to the Office or Happy at Home: What Will Agencies Do?

Here are five factors agencies should consider while drafting their work from home (WFH) policies for the time after the COVID-19 pandemic.

Innovating During COVID-19’s Second Wave

“The first wave of COVID-19 has shown us how agencies need to invest in shifting away from reactive customer experience to proactively offering digital solutions.”

Reimagining IT Teams to Support Government Service Delivery

IT teams need to augment their traditional responsibilities with digital service delivery capabilities to better support their departments and agencies.

Working Remotely and Caregiving

Combining caregiving for a loved one and working remotely creates a unique set of challenges for public-sector employees.

Customer Engagement and Trust in Government: Divergent Paths?

Governments that embrace the customer experience can unleash engagement opportunities that will build trust in our public institutions.

Enhancing the Citizen Experience With Quality Data

Where interactions suffer is when the quality of data doesn’t match documentation requirements. Improving the citizen experience can resolve these issues.

Risk: How to Convey the Importance of Information Security

Here are some best practices for equating how information security can reduce risk to a level that is acceptable to your agency.

Part 1: Common Tech Pitfalls on Government Teams

In the first of a two-part series, get a brief overview of three tech concepts and some of the common pitfalls encountered when implementing them.

Digital Government