How Henderson, Nevada Gave Firefighters a Virtual Edge
Since January 2020, the department has used a virtual collaboration tool to connect 11 fire stations spread across approximately 106 square miles.
Digital Government
Inside the IRS’s Digital Microlearning Program
Through SHOTs videos, IRS employees can brush up on a subject in about three minutes or less on average.
Microlearning Videos – A Success Story
Microlearning videos have increased training retention at the IRS by providing short training videos that are available to view just-in-time.
Welcome to 2021 – Information Security Priorities for Government
The two events of 2020 that had the biggest impact on Maricopa County’s information security program were the COVID-19 pandemic and 2020 election cycle.
To Embrace Digital Transformation, Reframe Risk
Agencies can only prolong government digital transformation for so long before people demand change. Here’s how to make progress without unnecessary risk.
How to Use Tech to Close Budget Deficits and Raise Revenue
Agencies need to figure out ways to not just close budget gaps but also raise new revenue streams. To do so, they must prioritize services based on need, not want.
How Smart City Advocates Can Cure Blockchain Headaches
The biggest blockchain obstacles are also the easiest to clear – it only takes smart city boosters educating those in charge.
5 Trends to Watch in Government for 2021
During a recent online training, our editorial team broke down five trends in government for 2021, including analytics, cybersecurity, and diversity and inclusion.
Reduce Facility Costs Without Sacrificing the Future
Now, leaders face a difficult problem: How do they lower facility costs while considering a post-COVID-19 future?
The 3 Levels of Customer Experience
To build an effective and scalable experience, organizations must understand all aspects of their customer interactions and focus on three main levels of CX