5 Trends to Watch in Government for 2021
During a recent online training, our editorial team broke down five trends in government for 2021, including analytics, cybersecurity, and diversity and inclusion.
Digital Government
Reduce Facility Costs Without Sacrificing the Future
Now, leaders face a difficult problem: How do they lower facility costs while considering a post-COVID-19 future?
The 3 Levels of Customer Experience
To build an effective and scalable experience, organizations must understand all aspects of their customer interactions and focus on three main levels of CX
How Virtual Queues Are Transforming Government Services
Waiting in line is something we’ve been conditioned to do — from coffee shops to amusement parks and at government offices with ticket numbers in hand. But then COVID-19 hit.
Using Performance Analytics to Gain Powerful Insights
It’s difficult to get visibility into the right data, performance analytics is the engine for agencies to use data-driven insights to make better choices.
How the City of Oakland Empowered Virtual Civic Participation
As a result of just three virtual efforts, citizens are more engaged than ever before. They have opportunities to get involved in their city.
What to Prioritize and Invest in During a Budget Shortfall
It is important to focus on cost, efficiency, and performance while prioritizing investments that promote multi-year outcomes.
How to Get the Most Value From Linux
How can you get the most out of Linux? Should you go for the free software or vendor-supported? Should you go at it alone or take it enterprise?
User Experience: An Emerging Best Practice
In the past decade, the concept of user experience (UX) in government IT has gained widespread acceptance and moved into the mainstream.
Accelerate Your Agency’s Adoption of AI and ML with AWS and Partners
AI and ML solutions can increase agencies’ efficiency, improve job satisfaction, and increase the quality of services offered to constituents.