Microlearning Videos – A Success Story
Microlearning videos have increased training retention at the IRS by providing short training videos that are available to view just-in-time.
Digital Government
Welcome to 2021 – Information Security Priorities for Government
The two events of 2020 that had the biggest impact on Maricopa County’s information security program were the COVID-19 pandemic and 2020 election cycle.
To Embrace Digital Transformation, Reframe Risk
Agencies can only prolong government digital transformation for so long before people demand change. Here’s how to make progress without unnecessary risk.
How to Use Tech to Close Budget Deficits and Raise Revenue
Agencies need to figure out ways to not just close budget gaps but also raise new revenue streams. To do so, they must prioritize services based on need, not want.
How Smart City Advocates Can Cure Blockchain Headaches
The biggest blockchain obstacles are also the easiest to clear – it only takes smart city boosters educating those in charge.
Reduce Facility Costs Without Sacrificing the Future
Now, leaders face a difficult problem: How do they lower facility costs while considering a post-COVID-19 future?
The 3 Levels of Customer Experience
To build an effective and scalable experience, organizations must understand all aspects of their customer interactions and focus on three main levels of CX
How Virtual Queues Are Transforming Government Services
Waiting in line is something we’ve been conditioned to do — from coffee shops to amusement parks and at government offices with ticket numbers in hand. But then COVID-19 hit.
Using Performance Analytics to Gain Powerful Insights
It’s difficult to get visibility into the right data, performance analytics is the engine for agencies to use data-driven insights to make better choices.
How the City of Oakland Empowered Virtual Civic Participation
As a result of just three virtual efforts, citizens are more engaged than ever before. They have opportunities to get involved in their city.