How to Make Digital Channel Shift a Reality
Channel shift happens when people realize that they can avoid long waits at on office or on the phone by doing a quick web chat.
Digital Government
Building Teams for Better Public Participation
Sound public decision-making that embraces public participation is needed at a time when trust in government is at an all-time low. You need a diverse team to improve your practices and adapt to the next big change.
How a City in Nevada Eased Telework Pain
For the City of Sparks, Nevada, the first two weeks of remote work hurt a little.
Remote Work and Learning from COVID-19
The COVID-19 pandemic has taught organizations ranging from the Air Force to Dell valuable lessons about working remotely.
4 Ways to Protect Your Data from Cyberthreats
These tips will help agencies at every level keep their sensitive citizen data safe from major cyberthreats such as ransomare.
Match Employee Skills to Customer Needs for Happy Customer Experience
To serve its customers best, the Defense Digital Service (DDS) recruits for the skills and capabilities that its customers need.
How Agencies Can Protect Data and Enhance Cybersecurity
Cybercriminals see new opportunities to attack agencies by exploiting unsecured cloud-based services that were deployed as part of the shift to remote-work.
Collaboration for Challenging Times
If we are to innovate and grow our way out of the current COVID-19 pandemic, continued creative collaboration will be essential.
Serving vs. Engaging: There’s a Difference?
Technology is the through-line to remove barriers and engage the generations in ways that are comfortable, easy and effective for each.
The Potential to Enhance the Citizen Experience With Automation
Although most agree that improving CX is needed, we wanted to understand whether they see a role for automation technology in that endeavor.