2 Cities Using Digital Channels to Improve Engagement
A single app or portal can help local governments meet evolving user expectations, simplify work for staff and make the best use of budget resources.
Digital Government
How States Secured the Election… And So Much More
Responsible for carrying out the election were not just poll workers and election officials, but thousands of IT staffers around the country who defended against cyberattacks.
The Right Content Services to Enhance CX
Investing in content services can greatly improve CX and casting a content services partner will ease your agency’s journey to better CX.
Why You Can’t Kill Off Passwords
Authentication factors don’t govern security; the authentication infrastructure determines security. So what’s with all the “killing passwords” talk?
Insights From Howard County’s CIO On Process Transformation
What started as a goal to improve IT support and service delivery has now become a vision for streamlining many work processes.
A New Normal Means New Security Trends
Even with the sudden shift of circumstance, security experts had already foreseen the eventual need for distributed, remotely applied security.
4 Types of Data Needed for Effective, Equitable Recovery
Organizations with their data houses in order, particularly these four data types, are better positioned to launch effective and equitable recovery efforts. In our current landscape, data is the single most valuable asset any government organization has at its disposal. It is crucial to guide decisions, inform policies, and improve outcomes for the public. While… Read more »
Be Aware: Top 5 Cybersecurity Resources to Ward Off Threats
We’ve compiled a list of five killer resources you can use to help protect your agency from whatever witches, zombies and goblins may come your way.
How Employee Self-Service Can Transform HR
Employee self-service can help HR professionals respond to staff expectations while contending with tight budgets and remote work.
Learning the Dance: Workforce Planning for Long-Term Remote Work
As work and home lives tango during COVID-19, employees are tuning their schedules to the remote work rhythm that best suits them.