How to Make Digital Channel Shift a Reality
Channel shift happens when people realize that they can avoid long waits at on office or on the phone by doing a quick web chat.
Digital Government
How a City in Nevada Eased Telework Pain
For the City of Sparks, Nevada, the first two weeks of remote work hurt a little.
Remote Work and Learning from COVID-19
The COVID-19 pandemic has taught organizations ranging from the Air Force to Dell valuable lessons about working remotely.
4 Ways to Protect Your Data from Cyberthreats
These tips will help agencies at every level keep their sensitive citizen data safe from major cyberthreats such as ransomare.
Match Employee Skills to Customer Needs for Happy Customer Experience
To serve its customers best, the Defense Digital Service (DDS) recruits for the skills and capabilities that its customers need.
How Agencies Can Protect Data and Enhance Cybersecurity
Cybercriminals see new opportunities to attack agencies by exploiting unsecured cloud-based services that were deployed as part of the shift to remote-work.
The Potential to Enhance the Citizen Experience With Automation
Although most agree that improving CX is needed, we wanted to understand whether they see a role for automation technology in that endeavor.
Overcome Legacy Infrastructure
If modernization is the key, then legacy infrastructure is the rusty hinge preventing the door from swinging open. The challenge for federal agencies is to find a solution that encompasses all aspects of modernization.
Digital Solutions Support Mission to Keep Children Safe
Today, NCMEC reaches a global audience by disseminating critical information through a broad range of digital touchpoints across web, mobile and social media channels.
ODOT ADA Inspector Certification Training Goes Virtual
The Oregon Department of Transportation Construction Training Program is looking to expand its use of virtual classes.