A 3-Pronged Approach for Prioritizing CX
Governments must think holistically about the convergence of CX, digital transformation and secure, adaptable platforms. The efficacy of citizen services depends on it.
Digital Government
When the Pandemic Hit, VA Hit Back with Technology
To learn more about the VA’s pandemic response, we spoke with the director and a senior analyst of the Enterprise Cloud Solutions Office (ECSO) at VA.
Remote Work Highlights Value of Unified Communications
Today, agencies realize that resilience is about more than disaster recovery and business continuity.
From Containers to Kubernetes: The Definitions, Connections and More
In this blog post, we define the terms and explain the connections of a modern software factory.
Build a Sustainable Remote Workforce Strategy
As we adopt new ways of living because of the COVID-19 pandemic, agencies will need to consider creative approaches to their remote work strategy.
What’s Your Data Telling You About Customers’ Experiences?
One of the most powerful — yet often underused— assets that agencies own is something employees interact with daily across multiple platforms and systems.
What’s Top of Mind in Government CX?
The way customers interact with you and your agency doesn’t have to be flashy to be effective. Here are some key insights about moving from the concepts of CX to construct.
The Future of Digital Media
Digital media is evolving as an important way to get an organization’s message out to the audience. Hear from an expert about upcoming trends.
What Do You Do When You Don’t Have Data Unicorns?
A data unicorn is a mathematician, data scientist and storyteller — someone who is mathematically strong, technically learned and narratively inclined. It’s exceedingly rare to come across them.
Sacramento, California Dreams of Digital Transformation
Necessity is the mother of invention, and the COVID-19 pandemic has prompted Sacramento, California, to dream up creative answers to its problems.