Solving the Challenge of Federal Ransomware
This blog is the final edition of a six-part series from GovLoop about the growing cybersecurity threat known as ransomware.
Digital Government
5 Talking Points About the 2020 Census
The Census Bureau believes that government employees can play a valuable role in encouraging their constituents to respond.
Customer Service: The Heart of Public Service
First impressions make lasting impressions and are unlikely to ever change, so it’s important to think about the impression you want to leave in your agency’s customer service.
Federal Ransomware: Perception Vs. Reality
This blog is the fifth of six upcoming articles from GovLoop about the growing cybersecurity threat known as ransomware.
How to Combat the Lack of Clear and Consistent Metrics
Agencies can achieve breakthroughs in customer satisfaction by tracking three key application functions: availability, functionality and speed of their services.
Making Accessibility More Accessible
Having accessible online content doesn’t have to be out of your reach. In a time when there has been an uptick in lawsuits, there are practical steps that you can take starting today.
Are Federal Agencies Ready For Ransomware?
This blog is the fourth of six upcoming articles from GovLoop about the growing cybersecurity threat known as ransomware.
How To Improve Your Agency’s Communication
Effective communication is the glue that holds government agency missions and service delivery together. Learn how you agency can improve its communication.
3 Pillars of a Modern, Digital Government
We surveyed more than 130 government employees about 21st Century IDEA and their prioritization of CX. Here’s what they said.
3 Pillars to Digital Government
The 21st Century Integrated Digital Experience Act (IDEA) recently celebrated its one year anniversary. The goal of the legislation is to improve the way citizens interact with the federal government.