Tapping into Human Emotion Could Solve USAJobs’ Poor CX
USAJobs has become synonymous with a poor customer experience (CX) despite their repeated efforts to improve, but prioritizing human emotion could be the key to improving CX.
Digital Government
Changing the Game in a New Way with Cloud
Cloud helps agencies innovate more quickly, be more efficient, save money, and provide better services. Cloud even helps satellites in space.
Financial Management for the Future: How Government Can Evolve to Meet the Demands of a Digital World
Government can leverage emerging technologies and processes to modernize financial systems. Here’s how.
Cutting Bureaucratic Tape to Bring Better Service to Veterans
VA has embarked on a mission to modernization, which has been advanced by thinking outside of the box and outside of VA headquarters.
The First Step to Designing 21st Century Integrated Digital Experiences
The first step in creating integrated digital experiences for both government employees and citizens is to achieve a single, comprehensive view of the citizen.
Courageous and Creative Employees Propel Better Government CX
A focus on government customer experience (CX) is increasingly important to public sector actors, but it takes a dedicated team of employees to initiative effective implementation.
The Customer is King in Government CX
Customer experience (CX) is how customers interact with a business for their services, and a term that applies to governments at every level.
The Recipe for Innovative Government CX
For many government employees, the answer to creating strong CX at their agencies may exist in ignoring their potential for failure.
5 Strategic Considerations for Successful IT Modernization in Your Agency’s Enterprise
Regardless of which role you play, the IT infrastructure is a key component in your city and your residents rely on you to protect, maintain, and improve it.
When Improving Citizen Experience Means Saving Lives
The difference between good and bad service can be literally life or death, when it comes to veterans contemplating suicide, or serious health problems that need to be addressed.