Next-Gen Citizen Developers in Government
To overcome various constraints, agencies might consider using tech-savvy citizen developers and low-code platforms as innovative staffing solutions.
Digital Government
Making Generative AI Government-Ready
This blog details how generative artificial intelligence, when used securely, can boost agency efficiency.
Make In-Person Work Meaningful
Workplace Transformation Strategist Mika Cross discusses how agencies can create meaningful in-person work.
The CX-EX Connection
Government agencies know that providing good customer experience is central to their mission, but much of what creates a positive experience takes place behind the scenes: It’s how happy public-sector employees are at their jobs.
Transforming Case Management to Deliver a Better Citizen Experience
In government, promoting positive citizen experiences poses unique challenges. Modern case management platforms, however, can help agencies rise to the challenge through greater visibility, control, and traceability of data and processes.
Embracing the Roles Your Agency Plays
Agencies play so many different parts in the lives of constituents. Here are six categories of government work that have distinct interactions with the public and ways of establishing trust.
Keeping AGILE from becoming FRAGILE
Here are seven tips for using agile to launch a new digital government process — successfully.
Prioritizing Data in Government Technology Modernization
In government, digital modernization often overlooks enterprise data management, which results in fragmented ecosystems that limit modernization’s full potential.
Need to Improve CX? Low-code Automated Testing Can Help
Agencies that rely exclusively on manual software testing are missing the opportunities that automation provides, such as finding and resolving pain points quickly and efficiently, giving employees a more satisfying work experience, strengthening service delivery, and building constituent trust.
Embracing Diversity in Federal Agencies’ AI Implementation
In the journey toward building more equitable and inclusive AI systems, diversity is not just a buzzword — it’s a fundamental principle that must be embraced at every stage of development and implementation.