What the Feds Have Learned About CX Since the 21st Century IDEA
Recent initiatives suggests that the federal government is more focused on strengthening the customer experience (CX) it provides than ever before.
Recent initiatives suggests that the federal government is more focused on strengthening the customer experience (CX) it provides than ever before.
Cyberattacks on state and local governments continue making headlines because of their detrimental consequences on constituents. At a recent House hearing, experts asked the federal government for better resources to prevent and mitigate threats.
Digital Workspaces combine cloud computing and legacy IT across multiple clouds to keep using traditional technology while adding cloud’s flexibility.
Key controls represent methods for managing vulnerabilities and reducing and mitigating risk. Subsequently, key controls boost cloud security for agencies.
The public sector is full of buzzwords. Blockchain. AI. Agile. Machine Learning. Human-centered design. Sometimes these words are more fluff than substance. But when these technologies and approaches are implemented thoughtfully and effectively, they transcend mere buzz and can actually lead to successful outcomes. This has been my experience with human-centered design.
USAJobs has become synonymous with a poor customer experience (CX) despite their repeated efforts to improve, but prioritizing human emotion could be the key to improving CX.
Cloud helps agencies innovate more quickly, be more efficient, save money, and provide better services. Cloud even helps satellites in space.
To not only survive but flourish in a world of data, governments need a long-term strategy centered around building a strong digital foundation.
Here are some techniques to make change an exciting opportunity – not another task to be managed.
Government can leverage emerging technologies and processes to modernize financial systems. Here’s how.