Cutting Bureaucratic Tape to Bring Better Service to Veterans
VA has embarked on a mission to modernization, which has been advanced by thinking outside of the box and outside of VA headquarters.
VA has embarked on a mission to modernization, which has been advanced by thinking outside of the box and outside of VA headquarters.
The first step in creating integrated digital experiences for both government employees and citizens is to achieve a single, comprehensive view of the citizen.
A focus on government customer experience (CX) is increasingly important to public sector actors, but it takes a dedicated team of employees to initiative effective implementation.
Customer experience (CX) is how customers interact with a business for their services, and a term that applies to governments at every level.
For many government employees, the answer to creating strong CX at their agencies may exist in ignoring their potential for failure.
Regardless of which role you play, the IT infrastructure is a key component in your city and your residents rely on you to protect, maintain, and improve it.
The difference between good and bad service can be literally life or death, when it comes to veterans contemplating suicide, or serious health problems that need to be addressed.
To better understand how VA is tackling CX internally, GovLoop sat down last fall with VA’s Dr. Lynda Davis, Chief Veterans Experience Officer, and Barbara Morton, Deputy Chief Veterans Experience Officer.
“People felt like City Hall wasn’t working with them. It was almost working against them.” In Yorba Linda, CX was a problem.
The timeline has been postponed and drawn out, but after much anticipation, Federal Chief Information Officer Suzette Kent officially unveiled the Federal Data Strategy on Tuesday.