You’re Invited to Put the Citizen First
You’re invited to participate in GovLoop and Carahsoft’s free Government CX Virtual Summit: Putting the Citizen First on Wednesday, March 20 from 10 a.m.-4 p.m. ET/7 a.m.-1 p.m. PT.
Digital Government
Sunshine Week: 3 Ways to Promote Government Transparency
Here are three strategies to boost transparency and enhance the citizen experience.
Leaders in Customer Experience Offer Advice to Agencies
Oftentimes, people feel hindered – not helped – by government at all levels, and their discontent with the public sector is the product of unpleasant customer experiences (CX).
The ‘True Mobility’ of Unified Communications
Unified communications (UC) provides a unified experience and interface for users regardless of the communication medium being used.
Building Digital Workspaces to Rescue Public Sector Workflows
With a secure digital workspace, agencies can make their applications and data available to any employee on any device in any location.
Creating a Personalized, Digital Experience in Government
Ultimately, to improve digital services and overall CX, agencies must first understand who their customers are. These Adobe experts explain how.
Santa Clara County Offers and Internalizes Digital Services
The incorporation of digital services through Agile development has saved Santa Clara County hundreds of millions of dollars.
How GIS Can Catalyze Emerging Technologies
How can government agencies work smarter? For one, they can use geographic information systems (GIS) to increase effectiveness and management and go further by combining GIS with the Internet of Things (IoT).
DHS Wants Input on Its Massive Move to Cloud
In an effort to replace costly and aging technology and rightsize its data center footprint, the Homeland Security Department (DHS) is looking to shift significant portions of its $6.8 billion IT portfolio to the cloud.
Transforming Digital Services with a 21st Century IDEA
The 21st Century Integrated Digital Experience Act (IDEA) was signed into law on Dec. 20, 2018 to bridge the gaps with modernizing government agency technology and previously non-digital, paper-based processes. So what does that entail for government agencies?