Massachusetts Education CIO Talks CX, Data, Workforces
Kim Rice recently spoke with GovLoop about the Massachusetts state government’s IT, data analytics, cybersecurity, workforce reform and more.
Digital Government
How the VA’s Improving Customer Experience
The Veterans Affairs Department (VA) has one of the federal government’s most consequential missions in providing military veterans with healthcare.
Best Practices for Improving Your Data Governance
Agencies that utilize identity governance see all their users’ actions and interactions with data. Here are our best practices for using this strategy.
The Unexpected Consequences of the Shutdown
In ways big and small, this shutdown is disrupting public services we often take for granted involving alcohol, travel, trees and more.
Minnesota CIO Talks Cybersecurity, Workforce Trends
Commissioner and State CIO Johanna Clyborne said that Minnesota’s workforce is critical to completing its cybersecurity and modernization goals.
Better Outcomes Top the Agenda at Health IT Summit
When AFCEA Bethesda convenes its Health IT Summit on January 29 and January 30, the focus will be clear: It’s not about developing better technology, it’s about delivering better healthcare outcomes.
The State of CX in Government
GovLoop partnered with Genesys to survey 140 government employees who are knowledgeable about CX initiatives at their agencies. Here’s what they said.
Shutdown Got You Down? Remain Resilient
Resilience is a valuable trait that can be cultivated for overcoming challenges like a shutdown or other negative circumstances.
Are Federal Agencies Expecting a Long Shutdown?
Recently, the Homeland Security Department (DHS) has begun circulating internal and external documents warning agency employees to rethink their finances.
The Journey to a Better Citizen Experience
The benefits of understanding your customer journey and applying integrated digital solutions to meet citizen expectations are endless. But most important is that government agencies that understand those journeys are best equipped to deliver on their mission of serving citizens.