As agencies move more and more of their citizen interactions to the web and mobile applications, the digital citizen experience increasingly becomes the primary way they interact with their citizens and employees.
Real-time text notifications can alert citizens of important details, such as public transit arrival times, disease warnings and regional reminders.
Nebraska has changed dramatically under Chief Information Officer (CIO) Ed Toner, who has totally consolidated the state of Nebraska’s IT system within 18 months.
Government websites on average now handle more than 20 million users daily, with about 48 percent of traffic on federal websites coming from mobile devices.
Agencies want to deliver an integrated digital experience for customers. So what exactly does prioritizing CX mean for government?
Trump’s fiscal 2020 budget lists a slight increase for federal cybersecurity spending, and a minor drop in federal IT spending.
The Government Social Media Conference (GMSCON) is the only major social media training event in the United States specifically designed to educate cities, counties, states and federal agencies on social media best practices.
Over the years, geographic information systems (GIS) have matured to central enterprise business systems in most government agencies.
Across vast geographies and with the scope of millions of people, DoD needs to individually serve each warfighter.
The need for digital workspaces that take into account data protection, IT modernization and policy considerations is more relevant than ever.