A Tale of Two Chatbots: Search-Based vs. Guided Interactions
Chatbots are emerging as the next paradigm shift in digital communication for government. But which system provides the most value: search-based or guided interaction?
Chatbots are emerging as the next paradigm shift in digital communication for government. But which system provides the most value: search-based or guided interaction?
Cloud isn’t one-size-fits-all for governments. State and local agencies, for example, often have distinct budgets, needs and workforces.
How can you minimize your customers’ misery and make the government website experience more delightful? Read on for some tips.
Organizations with multiple cloud environments are repeatedly losing track of where their data resides and what walls are surrounding it.
Onions have multiple layers and can make people cry. IT modernization is similar as it unfolds in stages and can cause tears if handled recklessly.
IT modernization remains a priority of both parties heading into 2019, and IT spending is set to increase for both citizen and defense budgets, according to new research.
It’s an exciting era for those in government. Vivid satellite images, airborne drones and 3D technology have unlocked another realm of possibility for public service.
At the highest level, it’s important to first answer a basic question: what do we call government website visitors?
Government employees must be able to contribute to their missions on day one, and they need a more secure and reliable means of accessing the agency network. Plus, IT organizations need a way to reduce the complexity and overhead associated with wireless access, so they can scale BYOD programs while maintaining the agency’s security posture.
How a chatbot disrupted the entire digital customer service experience for the Montana Motor Vehicle Division and the rogue project that made it possible.