Georgia Uses Mobile App to Improve Child Support Services
The director of Georgia DCSS discusses how the state successfully employed a mobile app to address over 400,000 child support cases.
Digital Government
Digital Transformation Strategies for the Modern Agency
If agencies limit modernization efforts to replacing or upgrading outdated legacy systems, they will only make limited gains in terms of performance and security. Instead, government should undergo an agency-wide digital transformation.
Knowing Your Citizens’ Stories Drives Better Engagement
For government to successfully serve citizens, they must first understand their users’ stories: Who are they? What do they care about?
Investing in Citizens
In a recent GovLoop DOROBEKINSIDER, panelists shared best practices for improving the citizen experience in an increasingly digital world.
How NSF CIO Enables Innovation, Plans for Future Tech Needs
CIO Dorothy Aronson is collaborating with forward-thinking staff to introduce microprojects that allow the agency to test and scale new technologies and processes.
Government Needs a New Citizen Experience Measurement Mindset Grounded in Empathy
Government knows they have a long way to go in making up the gap of satisfaction in the citizen experience. But by adapting an empathetic mindset when it comes to conducting and measuring citizen interactions, they can get themselves on the right path.
USDA CIO Shares Impact of IT Modernization for Customers, Employees
Self-service portals for customers, more automation and internal dashboards for business operations are some of the changes you can expect to see as USDA undergoes a massive modernization effort.
A 3-Minute Guide to How Government Agencies Should Handle “Content Governance”
“Content governance” describes how decisions about your online content are made and implemented across your organization.
Are You Embracing the Principles of a Modern Digital Government?
Are you just starting out with digital communications, moving paper bulletins to emails? Or have you been running paperless and automated end-to-end agenda management for years?
What DevOps Means to Cloud Computing
For cloud, adopting a DevOps approach is a powerful way to increase efficiency and effectiveness.