The State of CX in Government
GovLoop partnered with Genesys to survey 140 government employees who are knowledgeable about CX initiatives at their agencies. Here’s what they said.
Digital Government
Shutdown Got You Down? Remain Resilient
Resilience is a valuable trait that can be cultivated for overcoming challenges like a shutdown or other negative circumstances.
Are Federal Agencies Expecting a Long Shutdown?
Recently, the Homeland Security Department (DHS) has begun circulating internal and external documents warning agency employees to rethink their finances.
The Journey to a Better Citizen Experience
The benefits of understanding your customer journey and applying integrated digital solutions to meet citizen expectations are endless. But most important is that government agencies that understand those journeys are best equipped to deliver on their mission of serving citizens.
Here’s When the Shutdown Will Truly Sting
This weekend marks the first time federal employees will miss a paycheck during the current standoff over border wall funding.
Making Ends Meet During the Shutdown
With the shutdown’s future remaining uncertain, many people are in the dark about when they’ll receive their next federal paycheck. Here are some tips for navigating the confusion.
DOT CIO Shares Tech Goals, Progress in Exit Interview
Transportation Department Chief Information Officer Vicki Hildebrand recently sat down with GovLoop to talk about the IT progress her team has made thus far, including shrinking the IT footprint and strengthening the workforce.
Innovator Profile: San Jose Chief Innovation Officer Shireen Santosham
San Jose Chief Innovation officer Shireen Santosham is an excellent example of the value this position can bring.
Will the Shutdown Reach Week 3?
Think President Trump and Congress will resolve the situation before week three? Don’t hold your breath – there’s no clear end in sight.
The Most Inspiring Government News Stories of 2018
Rather than dwell on downers or let politics foul the mood, let’s look back at the most inspirational government successes of the year.