Innovator Profile: San Jose Chief Innovation Officer Shireen Santosham
San Jose Chief Innovation officer Shireen Santosham is an excellent example of the value this position can bring.
Digital Government
Will the Shutdown Reach Week 3?
Think President Trump and Congress will resolve the situation before week three? Don’t hold your breath – there’s no clear end in sight.
The Most Inspiring Government News Stories of 2018
Rather than dwell on downers or let politics foul the mood, let’s look back at the most inspirational government successes of the year.
Changes are Coming to Federal Network Security in 2019
New guidance is out for the Trusted Internet Connections (TIC) initative, which seeks to enhance the federal government’s network security.
Your Website is Your First Impression – Part 2
An organization’s website is often a stand-in for its brand – and its quality can impact how customers consider your jurisdiction over other options. Here are two more personas that are likely to treat your website as a barometer of your agency’s quality and abilities: tourists and job seekers.
How Agencies Are Sharing Their Cloud Services
Agencies nationwide are benefiting from cloud amid tightening budgets, evolving demographics and rising pressure for better digital public services.
How AI Chatbots Are Becoming a Talking Point
Chatbots use AI to simulate human conversation, and agencies nationwide are finding them valuable for constituent and information services.
Governments and Social Media: the Twiplomacy
There is some controversy over this ”digitalization” of diplomacy and the exposure of public leaders on Twitter. But regardless of the critics and Twitter public users, it is a fact that social media and, in this case, Twitter, profoundly impacted our lives and how we relate to the public sector.
Why You Need a Digital Workspace
Agencies need a way to cut IT costs, boost employee productivity, and deliver high-definition user experiences on any device. And they need to do all of that without sacrificing security. That’s a tall order, but with secure digital workspaces it’s possible.
The Data Journey
The digital age affords government – as well as the private sector – an opportunity to look at the intersection of data, technology and the citizen experience to improve all facets of service delivery. By linking program goals, funding and outcomes we can create a more data-driven government that puts citizens first.