Using Data to Guide Workforce Transition
Workforce transformation expert Mika Cross discusses workforce shift with Dr. Justin Velten, Ph.D., Co-Founder & CEO of Go Culture.
Digital Government
What CX Metrics Actually Matter?
This blog recap covers a recent Community of Practice session focused on CX metrics.
NJ Makes Applying for Unemployment Benefits Easier
In New Jersey, officials are finding ways to make the unemployment benefits system clearer, more seamless and more compassionate. It’s the result of thoughtful, agile, evidence-based modernization.
Federal Cloud Transformation: Navigating Challenges With a Zero-Trust Approach
Cloud-based technology is a key element of government IT modernization, and a zero-trust cybersecurity approach can help agencies protect it.
PDFs Don’t Fit Into Gov Strategies for a Modern Digital Experience
Government agencies make ample use of PDFs, but it’s an inhospitable format for low-vision users, people who use screen readers, and individuals who access government websites via mobile devices. PDFs do not, in other words, make government more accessible.
Advancing Health Access Through AI
This excerpt details a real-life example of responsible usage of artificial intelligence in healthcare.
Enable Data Sharing Without Hurting Security
This playbook excerpt highlights how GenAI can positively affect customer service and security.
Think of Your Constituents as End Users
Community engagement increases when agencies think of residents as end users, not just beneficiaries of government services.
A Plan for Access in Arkansas
Arkansas Courts needed a better case management system. So they built their own, to save money and get the features they need.
Travis County Makes Audits Less Taxing
Travis County, Texas, is legally required to audit its property tax refunds, but a heavier workload (and no additional resources) made that increasingly difficult — until the auditor’s office implemented a new automated analytics tool, that is. Processing time has plummeted by 91%, among other dramatic achievements.