The Risky Business of Cloud
The agencies that protect the citizen data in their clouds the longest are the ones that best assess the risks facing them daily.
Digital Government
Your Website is Your First Impression: Part 1
Your website is your chance to make that first impression. How your customers view its design, navigation and content could be the difference between attracting new residents and businesses, or losing them to another agency.
Let’s Chat! Government’s First Conversational Website
Let’s be honest. Most government websites are static and stale. Wouldn’t it be nice if they were more… conversational? Take a closer look at government’s first conversational website.
When Does an Application Need Mobile Capabilities?
Everyone has great ideas for how to incorporate mobile applications into an application environment. They all start from user feedback, modernization efforts, or digital transformation. But when does that application need mobile capabilities and accessibility from multiple devices?
Gaining Insights into Your Employee-Initiated Spending
Employee-initiated spending involves any purchase an employee makes on an agency’s behalf without a traditional purchase order process.
Working as One to Reinvent State Government
We are pursuing four pillars of reinvention for a citizen-centric government: culture, working as one, the citizen experience and digital transformation.
Modernizing the Citizen Experience
Governments can catch up to the private sector by modernizing their online services, web presence and communications strategies.
A Tale of Two Chatbots: Search-Based vs. Guided Interactions
Chatbots are emerging as the next paradigm shift in digital communication for government. But which system provides the most value: search-based or guided interaction?
Taking the Right Cloud Journey for You
Cloud isn’t one-size-fits-all for governments. State and local agencies, for example, often have distinct budgets, needs and workforces.
5 Methods to Minimize Your Website Visitors’ Misery
How can you minimize your customers’ misery and make the government website experience more delightful? Read on for some tips.