3 Steps to Improving Citizen Engagement
What can cities and counties do to improve their user experience? Check out these 3 steps all municipalities should take to improve citizen engagement.
Digital Government
When Should Regulation Be Left Up to Communities?
Is legislation alone enough to make government work the right way? For the most impactful solutions, communities need to get involved at some point.
How NSF CIO Enables Innovation, Plans for Future Tech Needs
CIO Dorothy Aronson is collaborating with forward-thinking staff to introduce microprojects that allow the agency to test and scale new technologies and processes.
3 Government Orgs that Used Comms to Drive Program Success
Government is using innovative digital tools to deliver better services. But what if citizens don’t know about these new tools? Comms is key.
Government Needs a New Citizen Experience Measurement Mindset Grounded in Empathy
Government knows they have a long way to go in making up the gap of satisfaction in the citizen experience. But by adapting an empathetic mindset when it comes to conducting and measuring citizen interactions, they can get themselves on the right path.
Developing a Communications Plan with the Right Digital Tools
Developing a communications plan that leverages digital tools is one way to overcome the challenge of driving citizen participation in government services.
How to Stick to Your Digital Marketing Goals
There’s a better way to set digital marketing goals and stay motivated. Follow these seven simple steps to stay on course in 2018.
USDA CIO Shares Impact of IT Modernization for Customers, Employees
Self-service portals for customers, more automation and internal dashboards for business operations are some of the changes you can expect to see as USDA undergoes a massive modernization effort.
A 3-Minute Guide to How Government Agencies Should Handle “Content Governance”
“Content governance” describes how decisions about your online content are made and implemented across your organization.
Are You Embracing the Principles of a Modern Digital Government?
Are you just starting out with digital communications, moving paper bulletins to emails? Or have you been running paperless and automated end-to-end agenda management for years?