Federal Cloud Transformation: Navigating Challenges With a Zero-Trust Approach
Cloud-based technology is a key element of government IT modernization, and a zero-trust cybersecurity approach can help agencies protect it.
Digital Government
PDFs Don’t Fit Into Gov Strategies for a Modern Digital Experience
Government agencies make ample use of PDFs, but it’s an inhospitable format for low-vision users, people who use screen readers, and individuals who access government websites via mobile devices. PDFs do not, in other words, make government more accessible.
Advancing Health Access Through AI
This excerpt details a real-life example of responsible usage of artificial intelligence in healthcare.
Enable Data Sharing Without Hurting Security
This playbook excerpt highlights how GenAI can positively affect customer service and security.
Think of Your Constituents as End Users
Community engagement increases when agencies think of residents as end users, not just beneficiaries of government services.
A Plan for Access in Arkansas
Arkansas Courts needed a better case management system. So they built their own, to save money and get the features they need.
Travis County Makes Audits Less Taxing
Travis County, Texas, is legally required to audit its property tax refunds, but a heavier workload (and no additional resources) made that increasingly difficult — until the auditor’s office implemented a new automated analytics tool, that is. Processing time has plummeted by 91%, among other dramatic achievements.
Trust Is a Key Theme for Government in 2024
From learning to trust how artificial intelligence (AI) will handle data and provide insights to implementing zero-trust architectures for cybersecurity to building citizen trust with better customer service, agencies are more focused than ever on delivering trust as part of their services.
Where Data Can Take You
Both qualitative data (what people think and feel) and quantitative data (what you can measure and count) can shed light on employees’ experiences on the job. An innovative team in the Department of Veterans Affairs (VA) is collecting and analyzing both types of information to help make the VA an even more welcoming place to… Read more »
The Complications of Cloud Security
Discover some of the challenges agencies are facing while meeting security, governance and compliance requirements.