A Year of Government Innovations in Review
Though innovation is necessary for agencies to continue to deliver on their missions, it is often difficult for new technologies to take hold in government.
Digital Government
How Government Can Overcome CX Challenges
Government needs to look past single solutions that promise faster processing times or increased productivity. Instead, agencies must holistically rethink their entire organizational culture, including strategies and solutions, for transformative CX change.
Increasing Efficiencies Through IT Consolidation in Louisiana
Like many state and local enterprises, Louisiana is grappling with various legacy systems. Some are almost 40 years old, and with each comes countless applications.
Integrating HCI Into Your Hybrid Cloud Strategy
By integrating hyperconverged infrastructure (HCI) into your cloud architecture, you can deliver cost-effective, flexible IT services to accomplish your agency mission. But you need a clear plan on how to actually introduce hyperconvergence at your agency.
The Ongoing Transformation of PBGC’s Website
An interview with Michael Rucki, Division Manager of Communications and Website Services, and Rigina Pietrowski, Web Communications Specialist at Pension Benefit Guaranty Corporation Creating good citizen experiences is not a one-time exercise. At the Pension Benefit Guaranty Corporation (PBGC), Michael Rucki, Division Manager of Communications and Website Services, and Rigina Pietrowski, Web Communications Specialist, areRead… Read more »
Endless Possibilities for the Public Sector
In the private sector, there is no shortage of examples of successful industry disruptors. However, the public sector faces a unique challenge: How do you keep pace with private industry? How do you innovate in a market that is moving very quickly, especially when it comes to technology?
5 Steps to Redefining Your Citizen Experience
Citizens today increasingly expect from government the same seamless, interactive services and user-centric experiences they receive from the private sector. As a result, government agencies must provide digital experiences that are compelling, personalized and secure at every touchpoint.
Could Blockchain Streamline Government Acquisitions?
If you’re in government work, you’ve probably seen your fair share of articles about blockchain. But who’s using it, and how?
Transforming Customer Experience at U.S. Census Bureau
Customer experience should be at the heart of digital service design. This requires knowing your customers — determining what their needs are and understanding how they encounter and experience federal digital services.
Fostering Citizen Engagement Through Text Messaging Campaigns
With so many channels of engagement available, agencies have struggled to develop best practices and standard processes. One tool that is proving popular, however, is text messaging campaigns that reach a broader audience.