How Cognitive Diversity Can Power Government’s Need for Speed
Just as the brain is built to generate insights from diverse inputs, organizations can generate innovative, game-changing insights through cognitive diversity.
Diversity Equity Inclusion
Executive Order on DEIA in the Federal Workforce: One Year Later
The Executive Order on Diversity, Equity, Inclusion, and Accessibility in the Federal Workforce, issued in the summer of 2021, was designed to strengthen the Federal workforce by making sure the workforce more accurately reflected the citizens it serves.
To Better Serve Citizens During Life Events, The Public Sector Must Improve Cross-Agency CX: Part 2
Here’s how to improve customer experiences through more thoughtful use of technology and cross collaboration.
To Better Serve Citizens During Life Events, the Public Sector Must Improve Cross-Agency CX: Part 1
Why is federal customer experience so hard?
How to Make Diversity, Equity and Inclusion Real at Your Agency
Last year’s executive order on diversity, equity and inclusion in federal agencies built on a history of efforts at nondiscrimination. But sometimes those efforts get bogged down. Here’s how to change that — and make diversity, equity and inclusion a reality at your agency.
When It Comes to Good CX, Measurement Is Critical
Formalizing and distributing knowledge about CX is critical. However, there are a few elements of digital government that seem to have been overlooked.
6 Reasons to Practice Trauma-Informed Leadership in Your Workplace
If you are called to serve others in a leadership capacity, then you must commit to become a trauma-informed leader. Here’s what that means, and six reasons why it’s so important.
Racial Equity at National Parks: Data-Gathering and Conversations
Personal stories give data a voice and invite us to connect with those around us who are most impacted by the problem.
How Washington State Is Eliminating Disparities for Children, Youth and Families
“Reporting the data on disproportionality is a starting point for the conversation. It is not an ending point.”
5 Ways to Boost Inclusion With Customer Experience Data
In customer experience management, one way to improve inclusion and increase trust is to consider overlooked or underserved individuals. Here are a few practices for CX professionals and federal leaders who want to foster inclusivity as they improve customer experience.