Diversity Equity Inclusion

Citizen Engagement, Digital Government, Diversity Equity Inclusion

4 Accessibility Mistakes Plaguing Most Government Websites

Our research has illuminated the government’s top four accessibility pitfalls and how it can resolve them.

Citizen Engagement, Digital Government, Diversity Equity Inclusion

Making Equitable Digital Experiences a Reality

“It’s imperative for agencies to reach people regardless of where they live, their technological capabilities, or financial resources.”

Career, Citizen Engagement, Diversity Equity Inclusion

Culture Basics: Getting Ready for Employee and Customer Experience

Here are three exercises that can help you ramp up people analytics capabilities and shift toward adopting a true customer experience mindset.

Citizen Engagement, Diversity Equity Inclusion, Healthcare

Does Elevating the Human Experience of Government Begin From Within?

How do we get better at engaging people in inclusive ways to ensure their voices truly drive public policy, decisions and legislation?

Citizen Engagement, Diversity Equity Inclusion

3 Ways Government Can Build Accessible CX

Rather than making accessibility an afterthought yet again, the government can seize this opportunity to design solutions that truly serve all. What’s more, it turns out accessible design actually improves overall CX tremendously.

Diversity Equity Inclusion, GIS, State and Local

Broadband Access and Digital Divide: Smart Maps Prioritize Equity for Iowa Leaders

The city of Dubuque, Iowa, used GIS technology to expand equitable broadband access.

Citizen Engagement, Diversity Equity Inclusion, Innovation, State and Local, Tech

Why We All Need Self-Service and a Good UX

Government users and service providers share the feeling that if we can figure out how to make something simple once, we can do it again, for all types of services. Self-service is a good first step.

Citizen Engagement, Digital Government, Diversity Equity Inclusion

Hybrid Meetings: It’s Tricky

Here is what the hip hop group Run-D.M.C. can teach us about developing equity in hybrid meetings mixing in-person and virtual attendees.

Diversity Equity Inclusion, GovLoop Spotlight, Leadership

How the Great Resignation Fuels Inclusive Decision Making: Part 2

In part two of this series, we examine why the leaders who courageously harness diversity through common problem-solving will be rewarded.

Diversity Equity Inclusion, Tech

Advancing the Health of Our Health Organizations: A People-Centered Moonshot

The global pandemic has pushed us to put a laser focus on the culture of how our publicly funded health organizations work. Here’s a customizable recipe for inclusive and equitable culture change.