DEI Concepts: The Pile On Principle
Have you ever had one of those days where a bunch of little things got to you? What if that happened to you every day?
Diversity Equity Inclusion
4 Accessibility Mistakes Plaguing Most Government Websites
Our research has illuminated the government’s top four accessibility pitfalls and how it can resolve them.
Making Equitable Digital Experiences a Reality
“It’s imperative for agencies to reach people regardless of where they live, their technological capabilities, or financial resources.”
Culture Basics: Getting Ready for Employee and Customer Experience
Here are three exercises that can help you ramp up people analytics capabilities and shift toward adopting a true customer experience mindset.
Does Elevating the Human Experience of Government Begin From Within?
How do we get better at engaging people in inclusive ways to ensure their voices truly drive public policy, decisions and legislation?
3 Ways Government Can Build Accessible CX
Rather than making accessibility an afterthought yet again, the government can seize this opportunity to design solutions that truly serve all. What’s more, it turns out accessible design actually improves overall CX tremendously.
Broadband Access and Digital Divide: Smart Maps Prioritize Equity for Iowa Leaders
The city of Dubuque, Iowa, used GIS technology to expand equitable broadband access.
Why We All Need Self-Service and a Good UX
Government users and service providers share the feeling that if we can figure out how to make something simple once, we can do it again, for all types of services. Self-service is a good first step.
Hybrid Meetings: It’s Tricky
Here is what the hip hop group Run-D.M.C. can teach us about developing equity in hybrid meetings mixing in-person and virtual attendees.
How the Great Resignation Fuels Inclusive Decision Making: Part 2
In part two of this series, we examine why the leaders who courageously harness diversity through common problem-solving will be rewarded.