Navigating Accessibility Responsibilities: A Role-Based Approach
Digital accessibility is complex. Having a clear sense of the responsibilities of each of the multiple roles involved can keep important aspects from falling through the cracks.
Diversity Equity Inclusion
8 Ways the DEIA Directive Will Transform Federal Programs (Part 1)
The Management Directive (MD)-715 is a tool that helps federal agencies create effective equal employment opportunity (EEO) programs for all federal employees. Here are four major changes that MD-715 will usher in.
10 Ways to Enhance Equity and Accessibility in Identity Verification (Part 2)
Here’s how to implement a robust identity verification system that doesn’t unfairly exclude people from services they deserve.
10 Ways to Enhance Equity and Accessibility in Identity Verification (Part 1)
Identity verification is critical to preventing identity theft, but verification strategies shouldn’t keep people from accessing government services they deserve.
Demystifying Equal Employment Opportunity Management Directive 715 (MD-715)
A recent Equal Employment Opportunity management directive (MD-715) is a roadmap that helps federal agencies create and maintain inclusive workplaces. Here’s how MD-715 does it.
Modernizing Government Talent Acquisition: Six Private-Sector Strategies for More Effective Recruiting
Solving today’s government worker shortage is a battle that calls for fresh thinking and bold solutions. Here are some that work.
Feeling Like You Belong
“Belonging” has emerged as an important objective of its own, one way to ensure the diversity and equity of groups and communities. Here’s what belonging means and how one town is making it happen.
Help People by Doing Their Paperwork Automatically
Automating processes internally so that the public doesn’t need to go through manual processes can help save people time and get them the help they need.
From Good Intentions to Meaningful Action: How Federal Agencies Can Battle Workforce Biases and Achieve DEIA
To bridge the gap between talking about DEIA and taking action, leaders must investi in personnel, technology and systems.
Culture Basics: Getting Ready for Employee and Customer Experience
Here are three exercises that can help you ramp up people analytics capabilities and shift toward adopting a true customer experience mindset.