Culture Basics: Getting Ready for Employee and Customer Experience
Here are three exercises that can help you ramp up people analytics capabilities and shift toward adopting a true customer experience mindset.
Diversity Equity Inclusion
Habit #3: Be Flexible
Studies show that adapting working conditions to employee needs improves productivity — with little-to-no downside.
4 Strategies for Attracting and Retaining Software Development Talent
Agencies may not be able to compete with industry on salaries, but they can attract talent by creating an environment developers love.
Belonging Part 4: How to Operationalize the 6 Signature Traits of Inclusive Leadership to Cultivate a Culture of Belonging at Work
Leaders are responsible for creating an environment where everyone feels that they are respected and heard. Here are the traits to cultivate to become such a leader.
Using AI to Reinforce Our Highest Values and Rebuild Trust in Government
The proliferation of artificial intelligence (AI) offers new opportunities and increased efficiencies. But as AI takes an ever-more important role in our daily lives, we must ensure that it’s used ethically and without bias.
How HUD’s Customer-focused Mindset Shapes Its Mission-focused Strategy
To address the affordable housing crisis, the Department of Housing and Urban Development (HUD) is employing new strategies to help both troubled consumers and the HUD staff who assist them.
Five Ways to Make Your Forms Accessible to Everyone
It’s essential for governments to do everything they can to make their forms as accessible as possible, as they are critical gateways to public services.
Belonging Part 3: Three Ways to Measure a Sense of Belonging in the Workplace
Belonging at work is more than just a feeling. Measuring it can help you understand and improve your workplace culture.
In San Francisco, Accessibility Means Better Engagement for Everyone
Accessibility doesn’t just improve engagement for constituents with identified disabilities. It also helps make resources more available to everyone.
Belonging Part 1: Making a Case for Cultivating Connections at Work
It’s essential for employees to feel as if they belong in their workplace. The benefits are indisputable.