As part of a multi-year internet expansion plan, Los Angeles County used geographic information system (GIS) technology to identify communities in need of better internet access. The maps showed a stark and urgent need to address racial and economic disparities.
As artificial intelligence (AI) becomes increasingly integrated into our lives, it’s vital that AI systems serve all members of society. AI should be inclusive, fair, and without bias.
Feedback about your leadership style isn’t always easy to hear, and sometimes it reflects unconscious bias.
A disability-inclusive organizational culture improves the employee experience of the entire workforce, and reasonable accommodations don’t have to be expensive or disruptive. Here are some dos and don’ts to make it work.
Transgender inclusive policies and procedures play a significant role in creating a welcoming workplace for gender-diverse employees.
Comparative research on the experiences and outcomes of people accessing your services in different languages can improve service delivery.
Many diversity, equity, inclusion and accessibility concerns are interconnected. So, how can agencies create workplaces that welcome everyone into public service?
Diversity, equity and inclusion efforts often overlook anti-fat bias, which can be prevalent even in the most well-meaning workplaces. Here’s how to identify larger employees’ barriers to inclusion and belonging…and do something about them.
Older Americans often have sight, hearing, mobility and cognition disabilities that make internet use difficult. The Center for Medicare & Medicaid Services (CMS) is making its web presence more senior citizen-accessible.
Does your government agency run a program or service that requires people to apply? By doing research into the experiences that applicants are having, you can gain insights to help design and implement improvements.