How Risky Are You?
Introducing innovative new ideas and driving change is challenging and will include some risk. But what some don’t recognize is that resisting change and maintaining the status quo may be even riskier.
Emerging Tech
Putting Constituents First: Call Centers That Improve Customer Service
This playbook details how a modernized cloud call center can improve customer service at your agency.
Empower Your Employees Through Modernization
Learn why outdated technology could be hampering your agency and get tips from experts on the tools and resources that the workforce needs to thrive.
Think Like a Business
Technology is not a panacea for an agency’s IT ills, says one industry leader. Rather, tech is an enabler, a way for government agencies to move beyond bureaucracy and adopt a more businesslike mindset. And an agency’s success depends in large part on its willingness to embrace automation and find industry partners.
How ‘Smart City’ Tech Can Ease Local Parking Woes and Set Local Businesses up for Success
When it comes to personal automobiles, policymakers tend to focus on concerns such as emissions and safety, but there’s one problem they often overlook: parking. How can cities and towns alleviate consumer frustration while taking advantage of potential revenue? Technology is the answer.
Looking for Career Growth in 2023? Think About AI and Zero Trust
A 2023 career goal may be to better familiarize yourself with some key technologies that are currently in the early stages of use in government – artificial intelligence and zero trust.
Cloud vs. On-Prem? You Might Have a Better Option
Agencies have a choice beyond on-prem and public/private/hybrid cloud operations that offers the best of both worlds: on-demand, single-tenant architecture.
Federal Employees Will Meet the Challenges of 2023 and Beyond by Augmenting Classic Human Skills Through Artificial Intelligence
Agencies and employees need to sharpen five skills to succeed in 2023 and beyond, including developing stronger written and oral communication abilities and better problem-solving talents. And artificial intelligence will play an increasingly significant role.
CHIPS & Science Act: What Does It Mean for You?
A new law dedicates $280 billion dollars over ten years to moving large-scale manufacturing — for semiconductors and other items — to the U.S. and fast-tracking investment of R&D for cutting-edge technologies.
Tips for Modernization From a Defense Agency
It’s no surprise that your agency needs secure, reliable network equipment to meet your mission, but things like compliance requirements or security gaps can be obstacles toward reaching that goal. You’re not alone. Even the U.S. military has faced the challenge of outdated communications equipment getting in the way of their work. When one DefenseRead… Read more »