Organizations often fail to adequately prepare new supervisors for success, which affects both human and financial capital. But investing in structured, pre-supervisory leadership development programs can make a world of difference.
Many customer experience (CX) nerds in the public sector are wondering “What will happen to Biden’s CX Executive Order?” Here’s some context on how CX-related executive orders have played out in the past, and some hypotheses about what lies ahead.
When it comes to change, we’re all a bit chameleon and a bit badger: Some of us embrace change and others resist it. But the healthiest strategy is to balance the two approaches. Here are tips on doing that.
Skeptical of AI? This article explores the parallels between AI and past technological revolutions. From “devil wagons” to microwave ovens, history shows that fear of the unknown is nothing new. Discover how AI could be the next game-changer in our evolution and learn practical strategies to embrace this technology responsibly.
It’s important to set boundaries — learn to say “no” — to protect your mental and emotional health. Here are tips on knowing what boundaries are appropriate, how to speak confidently and how to offer alternative options.
In November 2024, OMB released a memo clarifying that the Paperwork Reduction Act (PRA) does allow usability testing and offering guidance on complying. The criteria can be confusing, though, so let’s talk about what’s required.
Navigating a presidential transition as a federal supervisor can be more complex because you’re responsible for managing yourself and guiding your staff. The good thing is that agencies have transition plans. Here’s a high-level roadmap to help you and your team stay ready and resilient.
Frontline workers know how AI tools could improve their daily tasks better than leadership or IT specialists probably do. A grassroots approach encourages innovation from the ground up.
Questions are not inherently neutral. They carry context, tone (if spoken), assumptions, and bias. If you’re working with customer (CX) or employee (EX) experience, asking questions is a necessary part of gathering feedback. Let’s discuss a couple of the ways that questions make assumptions and how to avoid them when collecting feedback.
Discover how workplace culture issues could be costing your organization millions. From exclusive cliques to high turnover rates, learn the hidden dangers lurking in your office and the powerful strategies to transform your workplace. Don’t let your bottom line suffer – Find out why and how to stop the talent drain! Click to read the… Read more »