Employee Experience

Do You Know What Makes a Good Question?

Questions are not inherently neutral. They carry context, tone (if spoken), assumptions, and bias. If you’re working with customer (CX) or employee (EX) experience, asking questions is a necessary part of gathering feedback. Let’s discuss a couple of the ways that questions make assumptions and how to avoid them when collecting feedback.

The $44.6 Billion Question: How Workplace Culture Issues Impact Your Bottom Line

Discover how workplace culture issues could be costing your organization millions. From exclusive cliques to high turnover rates, learn the hidden dangers lurking in your office and the powerful strategies to transform your workplace. Don’t let your bottom line suffer – Find out why and how to stop the talent drain! Click to read the… Read more »

5 In-Demand Skills for Modern Government Workers

Modern government employees need five in-demand skills to stay relevant, said a government workforce expert at the October 2024 NextGen professional development virtual summit. Here’s what they are and why they matter.