Vaccine Distribution: Lessons Learned for Future Public Health Response
Maricopa County needed to identify the most vulnerable areas in the county and promote optimal vaccination sites to the public.
Healthcare
Michigan Streamlines the Messy Middle of Benefits Determination
Leaders within the Michigan Department of Health and Human Services asked a radical question: Why can’t we get people a same-day response when they apply for benefits?“
The Top 3 Challenges for Improving Early Intervention
The key to modernizing the early intervention (EI) space is digitally transforming so data, processes and accessibility meet the “new normal” we’ve established over the past year.
Delivering Vaccines Intelligently
Human decisions are making the critical difference. How can technology best assist state and local agencies in their response and vaccine rollout?
Ace This Open Season
Check out these expert tips on preparing for Open Season and making the best choices for you and your family.
Helping Health and Human Services Get More Value From Data
State and local HHS agencies typically take the lead in identifying health-related problems, writing policies, directing response and gauging success.
How Mobile Messaging Can Increase Government Trust
Government to citizen (G2C) interactions are being shaped to serve populations more effectively and gain trust and transparency from citizens.
How Utah and a Texas City Are Distributing Vaccines
The approach that has worked is to leverage existing, reliable and accessible technology and supplementing that with additional capabilities to ensure effective and equitable vaccine distribution.
How a Crisis Center in Texas Improved Its Customer Service Experience
Integral Care of Travis County, Texas wanted to personalize contact center interactions by changing the way its agents engaged with callers.
Location Is a Guidelight in COVID-19 Responses
To combat the spread of an infectious disease, which requires contact tracing, geospatial information has shown what feet on the ground can’t.