Against COVID-19, SBA Leveraged Agility, Innovation
A lesson from the Small Business Administration’s experience is that ongoing initiatives toward IT modernization tend to prepare agencies for unexpected emergencies.
Human Resources
When the Pandemic Hit, VA Hit Back with Technology
To learn more about the VA’s pandemic response, we spoke with the director and a senior analyst of the Enterprise Cloud Solutions Office (ECSO) at VA.
Improve CX From the Inside Out: Engaged vs. Satisfied Employees
What compels an employee to go beyond what is required and provide what’s needed? What moves them to listen and serve with compassion and empathy?
Make Inclusion Your CX Superpower
Inclusion ensures that people’s words, views and ideas carry weight as collective decisions are made about how to serve a diverse public. In this section, we share examples of how agencies are embracing inclusion.
The Library of Congress’ Friendship-Based Model for Growth
While the Library of Congress offers resources for learners around the country, it has also been maintaining and creating new efforts to keep its workforce building their skills.
From ‘Google, Foogle!’ to Digitally Skilled Employees
The director of human resources at a local public health department shared her stories around upskilling employees and pivoting to virtual trainings during COVID-19.
How Agencies Can Support Employee Learning Now and Later
If pandemic-induced telework has proven anything, it’s that civil servants can up their digital skills when they need to. They just need the right incentive and the right kind of agency support.
6 Ways State and Local Governments Can Return to the Office Safely
To meet safety and compliance standards, state and local government agency leaders can implement some best practices before their employees return to the office.
Becoming a Digitally Determined Government
Digital transformation allows employees to make decisions faster, facilitate rapid learning and better serve constituents.
How Telework is Affecting State & Local Governments
Across all levels of government, the number of teleworkers jumped during the pandemic.