Mapping the End-to-End Customer Journey
To deliver a high level of service, your organization needs an integrated system that lets you create personalized experiences across any channel.
Human Resources
Can Agencies Keep Up With Technological Advancement?
Technological advancement is quickly progressing. Many government agencies struggle to find new talent or resources to keep up with the latest tech trends. So, how can agencies future-proof their organizations against the need to constantly hire new talent?
Using Cultural Fit and AI to Build the Public-Sector Workforce
In a recent GovLoop online training, we learned the importance of cultural fit for employee retention as well as using AI to retain and recruit talent.
Building Inclusive and Diverse Teams
Building inclusive and diverse teams is not just about increased profitability and better efficiencies. It is simply the right thing to do.
Equality is Not Treating People Equally
In order to provide equal opportunity you have treat people differently because everyone is not the same. People are unique individuals.
What Do Government HR Professionals Need to Know? This Clinic Laid It Out
The two-day HHS HR Clinic served as an opportunity for HR professionals to learn how to incorporate agency priorities into daily HR functions; build relationships and network with other HR professionals; and discuss best practices.
The President’s Management Agenda: What You Need to Know
Modernizing outdated technology, improving data accountability and transparency, and creating a 21st century workforce are the key drivers of the president’s newly unveiled management agenda that administration officials outlined Tuesday.
Why Federal Agencies Should Hire Non-Traditional Candidates
Learn why employers are reshaping their hiring process for non-traditional candidates and why federal agencies should do the same.
Why It’s Critical to Have a Human Capital Development Plan
Developing good leadership is absolutely crucial in addressing the government resource challenge. Above all, it will help maximize an organization’s best asset – it’s people.
10 Ways the President’s Fiscal 2019 Budget Affects You
To help you understand what proposed changes will impact you, we’ve outlined a mix of management and technology issues ranging from pay and benefits to reducing the size of the federal workforce and new IT initiatives that will change the way you work.