What You Need to Know About the Best Places to Work in Gov
Mallory Barg Bulman, Vice President at the Partnership for Public Service, discussed recent agency rankings with Christopher Dorobek.
Human Resources
Employee Development: An Investment in Our People
Organizations typically proclaim their employees are their greatest resource. Employee development is a powerful way to validate that proclamation.
Workplace Safety for Lone Workers
We, as representatives of government entities owe – to ourselves and our customers – an environment with hazards mitigated to the best of our abilities. Enhanced security and safety measures not only encourage a healthy morale among employees but also promote the image of government as responsible and accountable community partners.
Modernizing to Transform HR
The cloud and shared services can help state and local agencies unify their siloed IT solutions and fully harness the benefits of modernization for their talent management and HR needs.
Making a Business Case for Customer Experience in Government
Government needs to look past single solutions that promise faster processing times or increased productivity. Instead, agencies must holistically rethink their entire organizational culture, including strategies and solutions, for transformative CX change.
Customer Service in Action
GovLoop spoke with representatives from TSA and OPM to learn how federal agencies have prioritized and improved customer experience.
Integrating Customer Experience Throughout Your Agency
According to John Duckwitz, from Granicus, “The biggest challenge is engaging with citizens where, when and how they want to communicate.”
How Strong Business Continuity Plans Empower Employees
Amid increasing natural disasters and cybersecurity threats, state and local governments need business continuity plans to minimize disruptions to employees, citizens and IT resources.
Retaining Women in Your Workforce
Unequal wage compensation, gender imbalances in senior positions, inflexible schedules and even active disparagement of women continue to affect organizations of every size and in every industry. But the positive news is that there are basic steps your agency can take to create a better workplace culture for women and improve female retention.
Engaging Employees in the Customer Service Mission
Employee engagement is the first step to a successful customer service journey, because agency personnel are the people who will actually create and deliver services to constituents. When morale declines, so does productivity and service. On the other hand, when engagement is high, your employees will be driven to provide exceptional experiences that serve the… Read more »