Human Resources

The Silver Tsunami is Coming

This interviewee was featured in our recent guide, Understanding State and Local Government. To read the guide, click here.  We’ve all heard about the aging workforce. The state of Pennsylvania is no exception to the statistics that tell us that well over a third of their workforce will be eligible to retire over the nextRead… Read more »

Illinois Makes the Business Case for Customer Service

Oftentimes customer service is an afterthought for overworked, under-budgeted and underappreciated states. And citizens are obligated to use government services, so why does the experience matter? Why waste the money? It matters, says Illinois Chief Information Officer Hardik Bhatt because, “governments don’t go out of business, but businesses go out of government.” In 2013, IllinoisRead… Read more »