The Myth of the Persona — Stereotype or Something Else?
Using employee personas — models to represent different groups of employees — can help define how various employees impact and support organizational goals, values and needs.
Human Resources
Demystifying Equal Employment Opportunity Management Directive 715 (MD-715)
A recent Equal Employment Opportunity management directive (MD-715) is a roadmap that helps federal agencies create and maintain inclusive workplaces. Here’s how MD-715 does it.
Top 5 Elements of EX Moments That Matter
Good employee experiences (EX) should recognize Moments that Matter — that is, both good and bad moments, some outside an agency’s direct control, that span a government employee’s career.
Becoming Your Own Chief Learning Officer
It can be difficult for employees to develop new and stronger skills, especially since the goal of most schooling is to master only minimum levels of competency. That’s why we all need to be our own chief learning officer.
Where Are the Cybersecurity Professionals?
The increasing frequency of cyber threats and attacks requires strong cyber defenses. There are multiple paths to becoming a cyber professional.
Gen Z, Millennials Say Work-Life Balance Is Must-Have
A new survey found that Gen Z and millennials are more interested in work-life balance than their older colleagues.
Modernizing Government Talent Acquisition: Six Private-Sector Strategies for More Effective Recruiting
Solving today’s government worker shortage is a battle that calls for fresh thinking and bold solutions. Here are some that work.
EX for What? 3 Things You Need to Know About Employee Experience
In reality, there is no shortage of uniquely broad definitions for EX — as a field of knowledge, empirical study of the subject is still in its infancy and there is no consensus on a common definition. However, most characterizations agree on a couple things.
The Chain of Command is a Two-Way Street
The chain of command goes both ways: an important thing for managers to remember in order to lead high-performing teams.
Three Tips to Improve Employee Engagement AND Customer Experience
Improving employee engagement and customer experience are both key goals for the Biden administration. The success of customer experience depends greatly on efforts to improve employee engagement. Research has shown again and again that happy employees can equal happy customers.