Innovation

NextGen Leaders: Transforming Public Service for the Digital Age

NextGen leaders in public service must embrace digital fluency, adaptive thinking, and a privacy-first mindset to navigate the complexities of the digital age, build public trust and drive transformation.

Futureproof Governance: Building Resilience in a World of Constant Change

Futureproof governance requires shifting from reactive problem-solving to proactive resilience-building, leveraging adaptive frameworks, innovation, and secure data practices to navigate an era of evolving technology and societal needs.

Winter scene with pinecones and cranberries

‘Tis The Season to Learn

With 2025 around the corner, it’s not too late to learn something new. From workforce and customer experience trends to fresh ways to update your ransomware defenses and ideas to inspire your team, you’ll find a topic that can take you confidently into the New Year.  End the year on an educational note with ourRead… Read more »

Supply Chain Resilience: Building a Stronger Backbone Through Technology

Federal agencies are focusing on technology-driven supply chain resilience to secure continuous service delivery, mitigate risks from global interdependencies, and ensure cybersecurity, data-driven insights, and cross-sector collaboration, strengthening their infrastructure against disruptions and vulnerabilities.

IRS IBM Video Graphic

Revolutionizing Taxpayer Services and Operations at the IRS

In 2022, as part of the Inflation Reduction Act, Congress increased funding for the IRS, earmarking this new investment for operations support and business systems modernization, including the incorporation of artificial intelligence (AI). The emergence of a new generation of AI-based tools and solutions has the potential to transform how the IRS delivers services toRead… Read more »