Digitizing the Curb Appeal
Digital curb management is a little-known, but so very important, way for cities to manage delivery and parking logistics. Here’s what Seattle, with its 500 loading zones for package, food and supply deliveries, is doing.
Innovation
Introducing the CX Community of Practice
Learn more about our newest Community of Practice, geared around supporting government employees who are delivering CX.
ARPA-H: Igniting Healthcare Innovation
A new Department of Health & Human Services agency, ARPA-H, is laser-focused on biomedical breakthroughs and innovations that could redefine healthcare in this country. Here’s how ARPA-H is doing it.
Innovations in Data: Give People Time to Figure Things Out
Sometimes, the best thing a leader can do is let employees work things out for themselves, especially when it comes to data-related issues.
Innovations in CX: Gauging Engagement
Agencies looking to design innovative customer experiences should consider two opportunity areas: the types of constituent engagement that really matter, and the rol
Innovations in Data: Put Digital Twins to Work
Better data and better analytic tools mean more accurate — and more useful — digital twins.
5 Pitfalls of Digital Transformation (and how to avoid them)
It feels like everybody’s in the midst of a digital transformation these days. I had the privilege of having a front-row seat to the U.S. Department of Veterans Affairs successful transformation when I was its Chief Technology Officer and have since served as a crisis engineer on many failing digital transformations. Here are five pitfallsRead… Read more »
Building a Pivot-Ready Organization: A Cloud Culture
Every agency employee needs to embrace IT transformation for change to really happen. That’s certainly true when organizations transition to greater use of cloud services.
Acquisition Team — An “Overdue” Innovation?
The thoughtful creation of agency acquisition teams is an innovative way to ensure that acquisition policies, practices and attitudes lead to timely mission success.
CX Innovation: Reminder Text Messages Make a Difference
People often learn they’ve lost access to social services benefits when they try to access them and fail. An innovative Louisiana program, called LA’MESSAGE, works to change that by sending text message reminders about deadlines, submission requirements, and other concerns.