Supercharge Your Agency Service Management
Cloud solutions can help agencies meet fluctuating constituent demands — and be more responsive and efficient.
Cloud solutions can help agencies meet fluctuating constituent demands — and be more responsive and efficient.
Join us at the upcoming NextGen Government Training Virtual Summit on May 10, 2023. Registration is free and open to everyone.
The Freedom of Information Act (FOIA) is a critical component of our democracy…but too many requests have overburdened the system. All is not lost, however.
Exciting advancements in science and technology have vast potential, but it’s important to evaluate both the opportunities and the challenges in a non-partisan, objective way. That’s where the General Accountability Office (GAO) comes in.
Leaders for the town of Normal, Illinois are finding power in maps and dashboards to track planned infrastructure projects and share transparently with the public where and how community spending is applied.
This infographic explains the basics of human-centered design and its importance to customer service.
Innovation doesn’t have to be the enemy of providing reliable services — it can help agencies do more with less. Here are some tips on how it’s done.
IT complexity threatens state and local governments’ ability to modernize and innovate in ways that their constituency demands. But there are four ways that these governments can overcome IT challenges in a hybrid world.
Introducing innovative new ideas and driving change is challenging and will include some risk. But what some don’t recognize is that resisting change and maintaining the status quo may be even riskier.
Data storytelling storytelling bridges the gap between accumulating data and doing something about it. Here’s how it’s done.