How to Achieve Customer Success Through Experience as a Service (XaaS)
To achieve their desired business outcomes and encourage successful customer engagements, agencies should consider Experience as a Service offerings.
Innovation
How Data and Analytics Can Strengthen State Workforce Ecosystems
Workforce ecosystems are fragile and need constant tending. To strengthen them, state and local governments should harness data and analytics.
The Value of Design-led Thinking
Design-led innovation constantly experiments, responds to feedback, avoids preconceived notions, and embraces diversity. It cares about both what users say and how they say it. And a design-led approach is more likely to succeed than less open and inclusive options.
Tippecanoe County, Indiana Improved Transparency and Increased Revenue with Mapping Technology
Tippecanoe County, Indiana used GIS technology to improve transparency with the community about property value assessments, increasing government revenue
“One-Stop Shops” Can Improve Access to Public Services
Apply a human-centered approach to public service delivery by creating “one-stop shops” where people can find everything they need to solve a whole problem or complete an entire activity.
Supercharge Your Agency Service Management
Cloud solutions can help agencies meet fluctuating constituent demands — and be more responsive and efficient.
What’s on Tap for NextGen? Explore the Keynote Sessions
Join us at the upcoming NextGen Government Training Virtual Summit on May 10, 2023. Registration is free and open to everyone.
Sunshine Week 2023, Part 3: Is FOIA Broken? Yes, But We Can Fix It!
The Freedom of Information Act (FOIA) is a critical component of our democracy…but too many requests have overburdened the system. All is not lost, however.
The Double-Edged Sword of Emerging Technology
Exciting advancements in science and technology have vast potential, but it’s important to evaluate both the opportunities and the challenges in a non-partisan, objective way. That’s where the General Accountability Office (GAO) comes in.
Inspired by the EV Boom, Illinois Town Embraces Sustainability
Leaders for the town of Normal, Illinois are finding power in maps and dashboards to track planned infrastructure projects and share transparently with the public where and how community spending is applied.