“One-Stop Shops” Can Improve Access to Public Services
Apply a human-centered approach to public service delivery by creating “one-stop shops” where people can find everything they need to solve a whole problem or complete an entire activity.
Innovation
Supercharge Your Agency Service Management
Cloud solutions can help agencies meet fluctuating constituent demands — and be more responsive and efficient.
What’s on Tap for NextGen? Explore the Keynote Sessions
Join us at the upcoming NextGen Government Training Virtual Summit on May 10, 2023. Registration is free and open to everyone.
Sunshine Week 2023, Part 3: Is FOIA Broken? Yes, But We Can Fix It!
The Freedom of Information Act (FOIA) is a critical component of our democracy…but too many requests have overburdened the system. All is not lost, however.
The Double-Edged Sword of Emerging Technology
Exciting advancements in science and technology have vast potential, but it’s important to evaluate both the opportunities and the challenges in a non-partisan, objective way. That’s where the General Accountability Office (GAO) comes in.
Inspired by the EV Boom, Illinois Town Embraces Sustainability
Leaders for the town of Normal, Illinois are finding power in maps and dashboards to track planned infrastructure projects and share transparently with the public where and how community spending is applied.
Customers Come First With a Human-Centered Design Approach
This infographic explains the basics of human-centered design and its importance to customer service.
Doing More with Less: How Public Agencies Innovate to Deliver Quality Services
Innovation doesn’t have to be the enemy of providing reliable services — it can help agencies do more with less. Here are some tips on how it’s done.
Four Ways States Can Overcome IT Complexity in a Hybrid World
IT complexity threatens state and local governments’ ability to modernize and innovate in ways that their constituency demands. But there are four ways that these governments can overcome IT challenges in a hybrid world.
How Risky Are You?
Introducing innovative new ideas and driving change is challenging and will include some risk. But what some don’t recognize is that resisting change and maintaining the status quo may be even riskier.