Why Cloud First Is a Win-Win for the Public and Government
Cloud first is what the public expects today. In a win-win, governments are moving constituent services to the cloud.
Innovation
Digital Constituent Services: 3 Mistakes to Avoid
Focus on constituent experience is pushing agencies to update digital services.
Modernized Networking Is Key to Intelligent Transportation
Road transportation systems are evolving toward a safer, greener future through the use of digital technology.
Hybrid Work Is Here to Stay
Government agencies have been on a technological journey, and largely to accommodate a burgeoning hybrid workforce.
How to Make AI Possibilities Into Realities
With widespread adoption, AI will become a powerful companion to government decision-makers and leaders. But the technology alone won’t do much.
How to Overcome Workday Burnout
There are many ways to overwhelm employees: budget and staffing shortfalls, hastily sketched out ideas, too much technology. But there are ways to help people avoid burnout and do well with what they have.
Creativity + Productivity: How to Get Your Work Done and Still Be Innovative
Exercising creativity is more than “thinking outside the box.” It’s forgetting the box entirely.
Modernized Networking Is Key to Intelligent Transportation
By Kevin Jennings and Roch Muraine Public safety is at the heart of the mission of most transportation departments (DOTs). In addition to reducing the risk of traffic injury or death, DOTs are looking to support state and local environmental goals by minimizing the pollutants that drive climate change and impact public health. Many areRead… Read more »
What Digital Transformation Starts With
For many people, the first and only interactions they have with a government agency are through its website, and good first impressions can go a long way.
How to Design for Customers in the Open
“It’s also important to recognize that customer experience isn’t just an IT problem. It has to be much more than dumping it on the IT team to ‘fix the website.’”